5 reasons why you shouldn’t build your own WFM feed

5 reasons why you shouldn’t build your own WFM feed “WFM often ranks as one the most important applications in the contact centre, as much as 70% of your running costs are staffing related and WFM is crucial to ensure you balance exceptional customer service whilst balancing the costs of that service.” Aria has been … Continue reading 5 reasons why you shouldn't build your own WFM feed