FREE WHITE PAPER:
12 Key Considerations When Modernizing Your Contact Center Using IP Technology
IP Technology solutions offer great advantages, but they also pose new challenges to modern projects. IP Technology improves efficiency and flexibility, and uniform network technology facilitates more than just voice communications, such as email and chat. Additionally, it maintains the network that binds all the contact center applications.
However, the addition of Uniform network technology adds complexity to the infrastructure of the modern contact center solution, and it requires changes to project deployment.
Read This White Paper to Learn the Following 12 Key Considerations When Modernizing Your Contact Center Using IP Technology:
- Planning and Running the Modernization Project
- Network Readiness
- Load Testing
- PBX Features
- Call Recording
- Dial Plan
- IP Phones & End Points
- Business Continuity
- Trunks
- Project Team
- Reporting
- Other Technology Changes
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