Aria Solutions have been working with the Genesys Outbound Solutions for more than 10 years and implemented over 30 outbound projects, such as:
- Complete outbound solutions
- Outbound dialer replacement
- System health checks
- Solution optimization/tuning
- Operations consulting
- Multi-language deployments
Aria’s Services team provides more than just the technical knowledge of how to install and configure the Genesys Outbound solution. Our approach involves understanding each client’s business goals and operations, and recommending how the Genesys Outbound solution can best meet those needs.
We streamline the project process by developing tools and templates, such as:
SWIFT™ List2CampaignSWIFT™ Routing
It is a reusable template that clients can choose to implement along with the Genesys Outbound solution. This provides a configurable solution to support the loading of client records from a source system (e.g. Database/CRM) into the Genesys Outbound calling format.
Aria has developed a routing strategy asset that is universal to most clients and can be configured and tailored for specific requirements. This approach reduces risk, effort and cost in project build and test phases, by avoiding building custom routing from scratch for each project.
Along with outbound solutions and services, Aria offers specific products to improve your outbound strategies: