With new channels, contact centers need a customer view and the traditional agent performance visibility.
Add to that the need to drill into the data to uncover trends and to search for opportunities for customer experience and performance improvement. The need for analytics is equally important.
Created reports are the windows of visibility. Analytics gives the ability to look at data beyond those pre-built windows, identifies trends and defines new reports.
At Aria, we have used our expertise to define pre-built reporting templates to better navigate your reporting strategies.
Our reporting and analytics solutions include:
- Genesys CCA replacement with GI2
- Customer centric reports
- Analytics tools
- Aria Visualizer Operational Analytics for Support