Aria’s SWIFT Interactive Voice Response (IVR) is a fast and a risk-free IVR modernization solution that includes SWIFT methodology, hardware, software, professional services and support.
Save on costs related to support, resources, and project implementation
Many contact centers haven’t upgraded their IVRs for over 10 years. They spend extensive amount of time on implementing, testing and deploying basic IVR changes – due to a complex code and a lack of consistent documentation. IVR modernization with Aria can help reduce the IT costs.
Most savings come from Aria’s IVR migration tool that allows less coding effort. The tool takes the design (call flow) and translates it into part of the code. This ensures accurate documentation, which eliminates the need in updating it manually, and enables IT teams to free up sooner and focus on more critical projects.
Improve customer experience through modern IVR capabilities
Postponing the IVR upgrade and operating call center with an outdated IVR leaves customers with a robotic, hard-to-navigate solution, which delays customers from getting the service they called for. Businesses put pressure on their IT teams to add modern capabilities like personalization, digital, Virtual IVR, and customer journey analysis to better serve and engage with customers. These capabilities can be added with a modern IVR.
Make future changes to the IVR faster
Aria’s IVR solution is easy to alter due to accurate and consistent documentation. This provides confidence in the solution and make it more reliable.