Product break fix 24 hours a day, 365 days a year. Also includes customer access to ticket reporting and tracking and regular ticket reviews with experts
It’s critical to have access to a partner to resolve problems related to contact center software. This ensures that our clients’ internal resources have access to software experts to ensure contact center issues are resolved in a timely manner.
To address these issues Aria provides expert product maintenance.
Over 70% of the problems that customers report under their contact center product maintenance agreements are not related to the products themselves.
Typically, they are system problems that occur in applications, IT systems or networks. Sometimes, these problems are very hard for clients to solve in a timely manner and can significantly impact system availability. Aria provides System Support services to overcome these challenges.
Our support team includes senior-level technicians who have years of in-field experience with a wide variety of contact center systems. Their deep technical and operations knowledge, and specialized support tools enable them to help customers keep their systems running a peak availability and performance.
With system support our team will assist customers with application changes or minor software upgrades to address reported problems. Our proactive and traditional system support services include:
Some customers have challenges finding or allocating IT resources to run their contact center systems on a day-to-day basis and make system changes. Aria offers System Operations services to solve this problem.
Aria provides a wide range of system operations services. Our seasoned specialists have the necessary skills and best practices to efficiently and effectively run the most advanced contact center systems and keep end users happy.
Sometimes, customers have other priorities for their IT teams and want to outsource the running of all or part of their contact center systems.
Are you finding it difficult to manage your Genesys environment?
You are not alone.
The Aria managed services team includes senior-level technicians who have years of in-field experience. Their deep technical and operations knowledge and rapid access to manufacturer experts enables them to deliver fast and effective service.
Our specialists quickly and expertly solve software issues and work in conjunction with product manufacturers, as required. We offer a hotline and an on-line system for trouble reporting or alternatively will use client systems for handling support requests.