CTI Connector for Genesys is a multi-channel application that offers a pure Web Salesforce integration. Compliant with Salesforce’s Open CTI and Lightning platforms, it enables you to customize, configure, and easily support custom workflow automation via an easy to use platform API.
- A light, ultra-fast tool bar design
- Automatic agent notifications based on metric thresholds
- Supports Genesys Inbound Voice, Outbound, iWD, E-Mail, Chat, SMS, and CoBrowse
- Multiple configurable screen-pops per interaction
- Highly configurable to meet common needs without customization