Session highlights achieving competitive advantage through integration, alongside booth demonstrations of Aria’s Visualizer leveraging the industry-leading Genesys Customer Experience Platform
Calgary, AB—May 18, 2017
Aria Solutions, a leading provider of contact center and customer engagement offerings, will be presenting on personalized omnichannel experiences and will showcase Aria’s Visualizer at CX17, the industry’s premier customer experience event. Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.
Participating as a gold sponsor once again, Aria Solutions will host an open discussion at CX17 Indy on how organizations can “Achieve Personalized Omnichannel Experiences Through Better Integration” at a breakout session at 3:15 p.m. on Tuesday, May 23 in White River Ballroom A at the JW Marriott. Ron Owens, SVP of Operations at Aria Solutions, will lead attendees through meaningful and open dialogue on how to win, serve and retain customers in a data-saturated, competitive and customer-centric economy.
“This year at CX17, Aria Solutions is looking forward to starting the discussion on how companies can use what they know about their customers to gain competitive advantage in a world where customer needs are continuously evolving,” said Ron Owens. “With personalization and technical integration being the top priorities for CX decision makers, everybody will be able to identify with this conversation and learn how to turn it into something tangible that their customers can benefit from.”
Attendees can join Aria Solutions at Booth G01 in the Partner Pavilion for demonstrations on how Aria’s Visualizer can help their contact center reach the next stage of CX analytics. Aria Solutions will show how Aria’s Visualizer combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
“Aria Solutions is an important participant at CX17, and through their sponsorship, thought-leadership and integration with the Genesys CX Platform, they will be contributing to an exciting agenda focused on leading transformation in the customer experience industry,” said Jim Kraeutler, vice president of the Innovation Group at Genesys. “Our AppFoundry partners like Aria Solutions are leveraging the Genesys Customer Experience Platform in creative ways to help organizations better connect employee and customer conversations on any channel, every day.”
CX17 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.
Join the conversation on social media at #CX17INDY and #CX17BRUSSELS.
About Aria Solutions:
Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years. They leverage extensive industry experience, knowledge, proven methodology, tools and templates in building products and delivering innovative, omnichannel, cloud, on-premises and hybrid-based solutions. To learn contact center best practices, visit Aria Solutions’ blog or subscribe to content at www.ariasolutions.com/subscribe/
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