April 21, 2009 - We are pleased to announce that Aria Solutions was recertified as a Genesys Gold Suite Certified Partner, the only partner to receive this designation at the 2009 Genesys G-Force conference.
Press Release - Aria Solutions Inc. Granted Genesys Gold Certified Partner Status
ORLANDO, April 21, 2009 – Aria Solutions Inc., a leading provider of Customer Interaction Management solutions, today announced it was recertified as a Gold Suite Certified Partner in North America. The Gold Certification initiative is key to the foundation of the Genesys Partner Program. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.
Aria and Genesys are helping businesses transform their contact centers into dynamic business assets that provide excellent service and high agent productivity. One example is Aria’s CIMplicity Packaged Contact Center Solution. A complete, premise based application solution. It includes pre-built application templates that can be tailored to meet each customer's requirements and packaged implementation and support services. Designed to provide quick business wins at a lower cost and risk than a custom solution, along with a solid foundation for growth, CIMplicity provides great overall benefits.
“The Gold Certification initiative improves customer satisfaction through high-quality implementations,” said Dave York, Vice President of North American Sales at Genesys. “Aria was granted re-certification for their renewed commitment to quality service delivery and customer satisfaction.”
To qualify for Gold Certification status, a partner must meet the following criteria:
• A proven history of customer implementations within the past two years
• High customer satisfaction – customers are surveyed
• A full lab system in place for all Genesys products certified and supported
• Extensive employee training for all Genesys products certified and supported
• Professional services methodologies and best practices in place and adhered to
• Technical support infrastructure, personnel and practices in place
Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools and enablement services provided only to Gold partners. Additional details on Genesys Certified Partner Program are available online at: http://www.genesyslab.com/partners.
About Aria Solutions Inc.
Aria Solutions provides turnkey solutions for contact centers based on the entire suite of Genesys products. Aria has completed over 500 projects for firms in the United States, Canada and many other regions of the world. Aria’s expertise spans many industries such as banking, insurance, telecom, cable, manufacturing, hi-tech, education, retail and government. The company was founded in 1996 and employs over 50 people.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
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Media Contact:
Robert Church, Aria, 403-569-5650, rchurch@ariasolutions.com
David Radoff, Genesys, 650.466.1078, dradoff@genesyslab.com
