There are many components that make up your premise-based Genesys solution: the Genesys software itself and the various operating environments. These dependencies go beyond your data center and also include desktop operating systems, browsers, and other software required for the agent.
Vendors, such as Genesys, Microsoft, and SAP Business Objects, have their own release cycles and resulting End-of-Life and End-of-Support dates. Keeping track of these key dates and the changes required to maintain a supported system can be challenging.
Aria Solutions’ Services & Support Team developed this eBook to remind you of the key Genesys support changes happening in the next 12 to 24 months around these components:
To prepare for the fast approaching dates, download your free copy today.
About Aria Solutions
Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, specializing in agent desktop, data analytics, and system integration solutions for Genesys, Salesforce, Cisco, Siebel, and various WFM platforms. Many Fortune 500 companies have benefited from our contact center consulting, professional services, maintenance and support as well as complete contact center solutions.
Questions? Call us at 1-866-550-2742
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