Deep Knowledge and Advanced Technology
Success Depends on CIMplicity
Aria is a leader in orchestrating customer care operations using advanced technology. Our solutions are based on Genesys Customer Interaction Management (CIM) software, recognized as the industry leader for enterprise class contact centers and back offices. We implement solutions using our CIMplicity services and products offerings, standardised but customized to meet each client's unique requirements. And we deliver results, guaranteed.
Fundamentally, our CIMplicity solution is a systematic approach to “orchestrate” a client’s many complex customer care processes for maximum business performance. Orchestration enables clients to improve customer service, increase revenue and reduce costs, all at the same time using a common solution.
Our CIMplicity offerings consist of strategic consulting for planning, simulation and analysis, and deployment and management services. Included are repeatable services and methodologies, software and documentation templates, software products and other Aria intellectual property. Clients benefit from CIMplicity by getting more benefits from their Genesys system today and in the future. Projects are completed with a higher level of quality, faster and at a lower risk.
Aria has a company-wide commitment to deliver every project with excellence, on time and on budget. Genesys has recognized this by designating Aria a Genesys Gold Certified Suite partner. Approved for companies that achieve the highest level of quality and expertise in the implementation of Genesys applications, it requires rigorous standards of training, project performance and customer satisfaction to be met. Genesys Gold Certification has only been achieved by a very small number of companies throughout the world.
Aria’s Core Strengths
Our deep knowledge and advanced technology are the core strengths that enable Aria to deliver results better than anyone else.
- Deep Knowledge
- Industry leading expertise in complex processes and orchestration
- Extensive expertise in contact centers and back office operations
- Hundreds of projects successfully delivered in virtually every industry
- Seasoned strategic consulting group with exceptional domain knowledge, planning, deep analytics and simulation skills led by former Genesys CTO
- Proven leadership in IVR, routing, multi-channel, desktop, reporting, workforce management and back office task management
- Longest and best track record with the entire Genesys suite of applications
- One of the few Genesys Certified Gold Suite Partners
- Highly effective and proactive 24/7 support operation
- Advanced Technology
- Multiple footprint / technology choices for desktop interfaces
- Unique and deep analytics and simulation framework
- Proven and flexible adapter technology including many WFM and CRM interfaces
- Complete SIP solution framework including high end SIP endpoint
- Advanced remote monitoring, audit, and log management tools for proactive support
Aria’s PASDM Continuous Improvement Cycle
Because business is always dynamic, continuous improvement, including improvements independent of IT project cycles, is a must. Accordingly, Aria works with its clients in an ongoing process, rather than simply on a project-by-project basis. We can start at any point in the cycle, depending on each client’s needs. Aria provides services to help clients Plan, Analyze, Simulate, Deploy and Manage customer care applications.
About Aria Solutions
Aria is a North American company that was founded in 1996. The firm has enjoyed steady growth since its inception. Aria has served customers of varying sizes and complexity including many Fortune 1000 organizations. Contact centers, traditionally the most complex customer care operations, have been an important focus of our company from the beginning. Our team has also developed considerable expertise in improving back office operations. In 2009, Brian Galvin, former CTO at Genesys and Nuance, joined Aria’s management team as CEO, positioning Aria for growth in response to our clients’ needs.
The foundation of Aria’s success has been our culture. We have a company-wide commitment to being client-focused and a passionate mindset of delivering on our promises with integrity. |
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