Success Depends on CIMplicity
In order for customer care organizations to successfully utilize Genesys Customer Interaction Management (CIM) applications, they require an in-depth knowledge of a variety of topics such as IVR, advanced routing, outbound, desktop, back office tasks, workforce management and more. Strong business and technical skills to plan, analyze, simulate, deploy, and manage these applications are also needed. However, most clients don’t have these skills in-house. Aria developed its CIMplicity offerings to solve this challenge.
CIMplicity is a suite of Aria services and products that are standardized but customizable to each client’s requirements. Designed to maximize the benefits of Genesys CIM applications for contact centers and back office operations, they include strategic consulting, deployment and management services, and Aria advanced technology software.
Our CIMplicity offerings provide the following benefits:
- Maximize the business benefits of Genesys applications
- Provide applications that are designed and coded using industry best practices
- Allow for maximum growth and flexibility
- Enable more rapid deployment
- Minimize project risk
- Facilitate easier and less costly operations and support
- Provide maximum stability and reliability
Listed below is a summary of our CIMplicity offerings:
CIMplicity 10x
A $10,000 deep analytics service of one interaction type that uncovers at least $100,000 in operational savings or the client doesn't pay.
CIMplicity Analytics
A deep analytics service for any number of interaction types that typically uncovers at least 10% operational savings and many other benefits.
CIMplicity Assessment
A strategic consulting review of customer care operations, recommendations for application improvements and a roadmap. Includes an investigation of overall infrastructure, IVR, routing, reporting, workforce management, desktop, outbound, back office and other applications.
CIMplicity IVR
Pre-built call flow and screen pop data templates and repeatable deployment processes for Genesys GVP Versions 7 and 8.
CIMplicity Routing
Pre-built parameter driven, virtualized routing templates for virtual routing and repeatable deployment processes.
CIMplicity Reporting
Standardized inventory of real time and historical reporting statistics and repeatable deployment processes for Genesys CC Pulse, CC Analyzer and Info Mart / Interactive Insights Versions 7 and 8.
CIMplicity Workforce Management
Repeatable deployment services for Genesys workforce management and Gplus Adapter for IEX, Aspect, Verint and Telopti workforce management systems.
CIMplicity Outbound
Pre-built campaign management and blending templates and repeatable deployment processes.
CIMplicity Back Office
Repeatable deployment services for proof of concept and production operation of Genesys iWD.
CIMplicity Desktop(s)
Flexible agent desktop products for Web and Windows.
CIMplicity Support and Maintenance
7x24 Aria, Genesys and 3rd party licensed software problem resolution and update services.
CIMplicity Care
7x24 custom application support, proactive monitoring and optimization services.
CIMplicity Managed Services
7x24 system operation and support, system and application changes and upgrades.
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What is Customer Interaction Management technology? - Tour
The Art of the Possible - White Paper |
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