Technical integration is a major pain point for application development and delivery (AD&D) professionals supporting digital experience (DX). While vendors increasingly want to tell an end-to-end story to support unified experiences, organizations will almost never adopt a single vendor solution set. Instead, they must own their digital experience architecture and strategy. AD&D professionals must develop this strategy to connect content, data, and systems to unify workflows that drive unified customer experiences over time and across touchpoints.
About Aria Solutions
Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, specializing in agent desktop, data analytics, and system integration solutions for Genesys, Salesforce, Cisco, Siebel, and various WFM platforms. Many Fortune 500 companies have benefited from our contact center consulting, professional services, maintenance and support as well as complete contact center solutions.
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