Quality Implementation on Time and On Budget
Aria provides senior level technical services for Genesys Customer Interaction Management software and Microsoft Dynamics CRM software. Our services include project management, discovery, design, installation, configuration, testing, documentation, production deployment and customer hand-off.
 Download Technical Services Brochure
We can deploy turnkey projects on a time and materials or fixed bid basis, or provide experts to augment your existing team.
Aria has a strong track record of delivering projects on time and on budget with our proven “V” model implementation methodology, an iterative, waterfall implementation process that balances rapid delivery with quality.
Genesys
Aria has been implementing Genesys systems longer than any other contact center systems integrator in the industry. We have one of the largest and most qualified teams of technical consultants.
Aria is proud to have achieved the coveted status of Genesys Gold Certified Suite Partner, a designation for providing the highest quality Genesys solutions. Aria also won the Genesys Developer of The Year Award in 2007 and the Up and Genesys Coming Partner of The Year Award in 2008.
Our experts have extensive experience with the full suite of Genesys’ products and we are often one of the leading firms to work with brand new applications. Here are some examples of where we excel:
- TDM and SIP based Genesys Platforms
- GVP (including Nuance)
- Enterprise Routing
- CC Pulse and CC Analyzer Reporting
- Info Mart
- Multi-media
- Outbound
- Agent Desktop
- VHT
- Workforce Management
- Business Process Routing
- Gplus Adapter for Siebel and SAP
- Gplus Adapter for Aspect eWFM and IEX Workforce Management
- Gplus Adapter for Microsoft CRM 4.0
Aria’s team members have worked on some of the most complex Genesys projects. For example, we have deployed Genesys in centers that have over 10,000 agents, 15 sites, and various PBX, workforce management and IT systems.
Microsoft Dynamics CRM 4.0
Aria provides Microsoft Dynamics CRM 4.0 solutions for contact centers that either have Genesys software, or would be candidates to implement it at some point in the future. Our specialists integrate Microsoft Dynamics CRM with Genesys using the Genesys Gplus Adapter. Our extensive background in providing software for contact centers enables our team to develop powerful, tailored CRM solutions for agents that improve productivity, customer service and revenue generation. |
|
What is Customer Interaction Management technology? - Tour
The Art of the Possible - White Paper |
> Services > Technical Services