Quality Implementation on Time and On Budget
Aria provides senior level technical services for Genesys Customer Interaction Management software. Our services include project management, discovery, design, installation, configuration, testing, documentation, production deployment and customer hand-off.
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Our team has extensive experience with traditional (TDM) and IP platforms, IVR/speech, single and multi-site routing, reporting, analytics, workforce management, outbound, multi-media, desktop, CTI/CRM integration and many other applications.
We can deploy turnkey projects on a time and materials or fixed bid basis, or provide experts to augment your existing team.
Aria has a strong track record of delivering projects on time and on budget with our proven “V” model implementation methodology, an iterative, waterfall implementation process that balances rapid delivery with quality.
In addition to implementing projects, our experts can provide assessments of your exisiting contact center technology. This includes making recommendations for improving existing systems and aligning them with your business goals. The service is a great starting point for a contact center that is struggling with an existing problem or needs fresh ideas for improvement.
Genesys
Aria has been implementing Genesys systems longer than any other contact center systems integrator in the industry. We have one of the largest and most qualified teams of technical consultants.
Aria is proud to have achieved the coveted status of Genesys Gold Certified Suite Partner, a designation for providing the highest quality Genesys solutions. We currently have 21 Genesys Certified Professionals on staff - by far the largest number of any Genesys North American partner. Aria recently won the Genesys 2009 Customer Excellence Award based on feedback from our customers. Prior to that we won the Genesys Up and Coming Partner of The Year Award in 2008 and the Genesys Developer of The Year Award in 2007.
Our experts have extensive experience with the full suite of Genesys’ products and we are often one of the leading firms to work with brand new applications. Here are some examples of where we excel:
- TDM and IP/SIP based Genesys Platforms
- GVP (including Nuance)
- Enterprise Routing
- CC Pulse and CC Analyzer Reporting
- Info Mart and Interactive Insights
- Advisor
- eServices (multi-media)
- Outbound
- Agent Desktop
- VHT
- Workforce Management
- Business Process Routing
- Gplus Adapter for Siebel and SAP
- Gplus Adapter for Aspect, IEX and Teleopti Workforce Management
- Gplus Adapter for Microsoft CRM 4.0
Aria’s team members have worked on some of the most complex Genesys projects. For example, we have deployed Genesys in centers that have over 10,000 agents, 15 sites, and various PBX, workforce management and IT systems.
Microsoft Dynamics CRM 4.0
Aria provides Microsoft Dynamics CRM 4.0 solutions for contact centers that either have Genesys software, or would be candidates to implement it at some point in the future. Our specialists integrate Microsoft Dynamics CRM with Genesys using the Genesys Gplus Adapter. Our extensive background in providing software for contact centers enables our team to develop powerful, tailored CRM solutions for agents that improve productivity, customer service and revenue generation. |
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