Existing Genesys Customers

 Improve Softphone System with Genesys Voice Portal

Over 800 Successful Genesys Contact Center Projects

Aria Solutions is a leader in implementing Genesys contact center solutions.  We have been working with Genesys software since 1996 and we have completed over 800 projects, spanning every industry.  Our offerings include:  

Products

We are a reseller of the full suite of Genesys applications and also provide Aria software products including a Genesys agent desktop and GPlus Adapters for WFM (products that are developed by Aria for Genesys).   

Consulting

Aria's expert consutlants provide application assessments and roadmaps for IVR, routing, outbound, reporting, agent desktop, WFM, multi-media and more.  They also provide software tools and services for analytics and simulation.

Professional Services

Aria has a team of over 45 experts who are skilled in the development and deployment of Genesys applications.  Their experience includes Genesys GVP, Routing, Outbound, iWD, e-Services, WFM, GPlus Adapter for WFM, GPlus Adapters for CRM, Reporting and much more.  

Support Services 

Aria provides 24x7 maintenance for Genesys and Aria software products.  We also offer 24x7 support for each customer's unique Genesys environment, including their custom Genesys code and infrastructure.  Optional services include automatic IVR call out, server monitoring, annual audits and more.		  

What is Customer Interaction Management technology?


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