Unified Customer Service Applications

Solutions

Applications for Contact Centers and Back Offices


Aria Solutions provides unified customer service applications for contact centers and back offices. All of our applications are based on Genesys and Salesforce, both leading platform providers in the customer service market. We offer complete solutions including consulting, products, professional services and support. 

The applications handle a full array of interaction channels such as inbound and outbound voice, e-mail, chat, web, social media, work items and more. They also include fully integrated management tools with the latest workforce management, reporting, quality assurance and business intelligence functionality.

Each application solution is tailored by our experts to meet a customer service organization’s specific business and IT needs. Applications are designed with a flexible, open architecture which allows for integration with a customer’s existing IT and telecom systems. The result is a fully unified customer service application solution that offers the following benefits:
  • Consistent customer service experiences across all interaction channels
  • Improved levels of customer service
  • Increased efficiency and effectiveness of customer service staff
  • Operational cost
  • Streamlined and insightful operations and management facilities
  • Flexible, scalable and cost effective growth
  

What is Customer Interaction Management technology?


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