Unique Solutions on Years of Proven Experience

Aria's strategic consulting practice is focused on transforming customer care operations using advanced analytics and strategic problem solving.  Our experience is based on working with hundreds of customer care operations in almost every industry.  Our team uses a unique, industry leading approach to analyze and improve your customer care processes while leveraging exisitng technologies - without a large investment.

Major productivity, customer satisfaction and sales breakthroughs are often realized within weeks, not months.  Typically productivity gains of 10% or greater are realized.

The team is led by Brian Galvin, CEO of Aria Solutions, and formerly Chief Technology Officer of the Enterprise Division of Nuance Communications and Chief Technology Officer of Genesys Telecommunications Laboratories, Inc. an Alcatel-Lucent company.

In performing services, our team will:

• Collect and analyze your data
• Review our findings and empower your team by explaining our techniques
• Create experiments and evolve your environment and knowledge

We can provide a wide range of services to improve inbound and outbound contact centers, back offices and other customer support organizations.  In addition to finding major productivity and other gains, our experts can explain the art of the possible with today's technology, create roadmaps and much more.