Aria’s PASDM Continuous Improvement Cycle

Because business is always dynamic, continuous improvement, including improvements independent of IT project cycles, is a must. Accordingly, Aria works with its clients in an ongoing process, rather than simply on a project-by-project basis. Our experts assist each client to plan, analyse, simulate, deploy and manage the orchestration of their customer care operations.  We can start at any point in the cycle, depending on each client’s needs. Here is how we engage with our customers:

Plan

• Review client business and IT strategies and goals
• Assess the current state of client business and technical operations
• Build a transformational roadmap (short term, budget term and strategic term, as appropriate)

Analyze

• Utilize Aria’s unique deep analytics processes and software to uncover major operational improvements
• Assess current technology and make recommendations to better leverage or update it

Simulate

• Validate business assumptions and outcomes by simulating client business operations

Deploy

• Manage project on a turnkey basis, on time and on budget
• Investigate and document client business and IT requirements
• Prepare comprehensive system designs and identify infrastructure
• Develop application software using deep knowledge of advanced technology
• Test and simulate production operation, document system and train client team
• Launch into production and smoothly transition to client and Aria support teams

Manage

• Provide a comprehensive set of proactive support services for each client:
  • Investigate and document client business and IT requirements
  • 24/7 support, maintenance and proactive monitoring
  • Advanced log management and retrieval
  • Complete care including application support and ongoing deep analytics
  • Managed services including on-site and remote resources for end-to-end operation