Contact Center Products

Contact Center Products

Best-in-Class Contact Center Software


Genesys Gold Partner  

Genesys Software Products

Aria provides high quality consulting, system integration, and 24/7 support services, to successfully implement the full suite of Genesys software and Aria’s software products. Our team can undertake projects on a turnkey basis, or provide individual resources to augment your team.

Aria is a Genesys Gold Certified Suite Partner, which underlines Genesys’ recognition of our company’s commitment to providing solutions with the highest level of quality. And our recent Genesys Developer of the Year Award further has strengthened our reputation for excellence.

     
iView  

Aria Software Products

Aria has developed an iView agent desktop and the Genesys Gplus Adapter for IEX TotalView and the Gplus Adapter for Aspect eWFM.

     
Microsoft CRM 4.0  

Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Ideally suited for contact centers, it offers a fast and flexible CRM solution at a lower cost than most traditional products.
  What is Customer Interaction Management technology?
What is Customer Interaction Management technology? - Tour


The Art of the Possible - Contact Center White Paper
The Art of the Possible - White Paper