Rapid Implementation and ROI
Customer interaction management (CIM) applications such as the ones that Genesys provides can offer tremendous benefits for contact centers. However, they can be somewhat complex and time consuming to implement when customized from scratch. The good news is Aria can solve these challenges with our CIMplicity family of packaged solutions that are designed to simplify the deployment of Genesys applications. Aria’s CIMplicity solutions include pre-built application templates that can be tailored to meet each customer's requirements, and packaged implementation and support services. Designed to be rapidly deployed in 90 days or less, each solution delivers quick business wins and return on investment. They include a wide range of popular customer interaction management (CIM) applications that are seamlessly integrated into one common platform. An ideal foundation for growth, CIMplicity solutions can be expanded to any number of agents, sites and CIM applications. And we make it easy to acquire our solution through OPEX and CAPEX financing options. There are two packaged solutions that are available from Aria - CIMplicity Inbound Contact Center and CIMplicity Outbound Contact Center.
 CIMplicity Inbound Contact Center Brochure
CIMplicity Outbound Contact Center Brochure |
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What is Customer Interaction Management technology? - Tour
The Art of the Possible - White Paper |
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