Microsoft Dynamics CRM 4.0

 Microsoft Dynamics CRM 4.0

Full-Featured and Affordable CRM Software

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Ideally suited for contact centers, it offers a fast and flexible CRM solution at a lower cost than most traditional products. It also provides native Outlook integration and, when coupled with Genesys, delivers extensive contact center functionality to improve agent performance.

Highlights include:
  • Customer information screens that can be easily tailored
  • Integration with back end IT systems
  • Inbound voice call processing
  • Multi-media
  • Outbound voice call processing
  • Comprehensive reporting and analytics
For more information, see http://www.microsoft.com/dynamics/crm/product/default.mspx		   What is Customer Interaction Management technology?
What is Customer Interaction Management technology? - Tour


The Art of the Possible - Contact Center White Paper
The Art of the Possible - White Paper