Success Depends on CIMplicity
Genesys is rated the best contact center software platform in the industry. The software is very feature rich and highly flexible, but it’s relatively complex to implement. Many clients get bogged down with elaborate, one-off designs and customization. Aria developed its CIMplicity services and products offerings to solve this challenge.
CIMplicity is a complete family of Aria products and services offerings that are designed to simplify the implementation and maximize the benefits of Genesys software. They consist of standardized, best practices templates and tools, productized software and repeatable processes. All of the products and services are designed and tested to work together. In order to meet each client’s application requirements, we select and tailor one or more of the products and/or services as needed. The resulting solution eliminates one off designs and customization. Aria’s CIMplicity offerings benefit our clients by providing:
- Lower risk projects
- Better application designs
- More cost effective growth
- Easier support
Listed below is a summary of our CIMplicity offerings:
CIMplicity Analytics
A deep analytics service for any number of interaction types that typically uncovers at least 10% operational savings and many other benefits.
CIMplicity Simulation
Simulation of production routing strategies using real or sample customer data to optimize call flows.
CIMplicity Assessment
A strategic consulting review of customer care operations, recommendations for application improvements and a roadmap. Includes an investigation of overall infrastructure, IVR, routing, reporting, workforce management, desktop, outbound, back office and other applications.
CIMplicity IVR
Pre-built call flow and screen pop data templates and repeatable deployment processes for Genesys GVP Versions 7 and 8.
CIMplicity Routing
Pre-built parameter driven, virtualized routing templates for virtual routing and repeatable deployment processes.
CIMplicity Reporting
Standardized inventory of real time and historical reporting statistics and repeatable deployment processes for Genesys CC Pulse, CC Analyzer and Info Mart / Interactive Insights Versions 7 and 8.
CIMplicity Workforce Management
Repeatable deployment services for Genesys workforce management and Gplus Adapter for IEX, Aspect, Verint and Telopti workforce management systems.
CIMplicity Outbound
Pre-built campaign management and blending templates and repeatable deployment processes.
CIMplicity Back Office
Repeatable deployment services for proof of concept and production operation of Genesys iWD.
CIMplicity Desktop
Flexible agent desktop product for Web.
CIMplicity Support and Maintenance
7x24 Aria, Genesys and 3rd party licensed software problem resolution and update services.
CIMplicity Care
7x24 custom application support, proactive, optimization and prevention services.
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What is Customer Interaction Management technology? - Tour
The Art of the Possible - White Paper
Why Choose a Genesys Gold Partner? - White Paper |
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