Genesys Services
Aria Solutions has been providing expert Genesys services since 1996. Our offerings include strategic consulting, professional services and support services.
Strategic Consulting
Aria's strategic consulting team has years of experience in working strategically with clients to maximize their investments with Genesys. Our services include:
- Review client business and IT strategies and goals
- Assess the current state of client business and technical operation
- Build a transformational roadmap (short term, budget term and strategic term, as appropriate)
- Utilize Aria’s unique deep analytics and simulation processes and software to uncover major operational improvements
- Assess current technology and make recommendations to better leverage or update it
- Validate business assumptions and outcomes by simulating client business operations
Professional Services
Our professional services team has over 45 experts in the full Genesys suite including GVP, SIP, networks, Routing, Outbound, iWD, Workforce Management, GPlus for WFM, GPlus for CRM, eServices, Info Mart, agent desktop and much more. Here's what we do:
- Manage project on a turnkey basis, on time and on budget
- Investigate and document client business and IT requirements
- Prepare comprehensive system designs and identify infrastructure
- Develop application software using deep knowledge of advanced technology
- Test and simulate production operation, document system and train client team
- Launch into production and smoothly transition to client and Aria support teams
Support Services
Aria provides 24/7 support for many of Genesys largest clients throughout the world. Our services include:
- 24x7 license software maintenance
- Custom application support
- Proactive server monitoring and IVR calling
- Ongoing simulation and analytics
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Why Choose a Genesys Gold Partner ?
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