Providing Contact Center Software Applications
Genesys Applications
Aria Solutions is a leader in providing contact center software applications using the Genesys Customer Interaction Management platform, ranked #1 in the industry by Gartner. We deliver a wide variety of applications that work with traditional PBX technologies or run on SIP:
- IVR/Speech
- Inbound
- Call Back
- Outbound
- Email
- Chat
- Agent Desktop
- Reporting and Analytics
- Social Media
- Workforce Management
- Back Office Task Management
Our solutions include Genesys, Aria and third party software products, strategic consulting, professional services and support services. We provide these offerings either using a family of standardized, best practices products and services called CIMplicity, or custom one-off solutions. CIMplicity-based solutions simplify the implementation and can achieve more benefits of Genesys software than a custom approach.
Aria Solutions is a North American company that was founded in 1996. Our head office is located in Calgary, Alberta, Canada and we have a US subsidiary based in Allen, Texas. Aria Solutions is a privately held firm that has enjoyed strong financial performance and steady growth since its inception. The foundation of our success has been our culture. We have a company-wide commitment to being client-focused and a passionate mindset of delivering on our promises with integrity.
Company Highlights
Aria is a leader in the enterprise contact center and Genesys marketplace:
- 100% focused on providing contact center solutions based on Genesys since 1996
- Completed over 700 Genesys projects in almost every industry
- Fortune 1000 and mid market customers in North America and other continents around the world
- Genesys Global Tier Partner, Reseller and OEM provider
- Genesys Certified Gold Suite Partner - the highest designation for quality
- Over 45 Genesys experts in strategic consulting, professional services and support
- Largest team of any Genesys North American partner
- Numerous Genesys awards including Partner the Year and Developer of The Year
- Most experienced Genesys SIP, routing, reporting, outbound and WFM practices in North America
- Selected by Genesys as an early validation partner for Genesys 8, Info Mart 8 and Interactive Insights
- Developer of Genesys Gplus Adapter for WFM
- Developer of Genesys Gplus Adapter for Microsoft CRM
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