Focused on Contact Centers Since 1996
Our Mission and Focus
Aria Solutions Mission: "Maximizing business performance through contact center technology solutions”.
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From our experience, contact centers are always looking to improve their performance. Often that involves delivering better customer experiences, increasing revenue, optimizing their operating efficiency and reducing costs. To yield the best results, many leading contact centers are deploying new technology solutions.
In order to meet contact centers' needs for performance improvement, Aria Solutions provides best-in-class technology solutions which are based on Genesys Customer Interaction Management software.
Customer interaction management software encompasses a wide range of powerful applications which enable a contact center to process and report on customer voice, email, chat and other interactions more effectively. Applications include IVR/speech, advanced routing and reporting, agent desktop, workforce management, outbound, multi-media and much more. For a comprehensive overview of these applications and solutions of how Aria can assist your contact center to maximize its performance, please refer to Solutions.
Aria offers a wide range of products and services including business consulting services, software products, technical services, support services, and packaged solutions.
Why Chose Aria Solutions?
Aria Solutions can maximize your contact center performance better than any other solution provider. Here are some of the reasons why we make that claim:
- Focus - serving the needs of contact centers is the only thing we do
- Quality - we provide best-in-class technology solutions
- Experience - the company has been doing business since 1996
- Expertise - our team has worked with some of the largest and most complex contact centers in the world
- Track Record - we have completed over 500 projects in almost every industry and across five continents
Background
Aria Solutions is a privately held company that was founded in 1996 by Robert Church and Noel Roberts, both of whom are leading experts in customer interaction management solutions.
Headquartered in Calgary, Alberta, with more than 50 employees, the company has enjoyed continuous growth and profitability since its inception. Our staff members are located in Calgary, Alberta, and various major cities throughout North America.
Since we began the company has solely focused on providing the highest quality customer interaction management solutions to contact centers.
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