Focused on Contact Centers Since 1996
Our Mission and Focus
Mission: "Aria maximizes our customers’ contact center performance by providing best-in-class software and services”.
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Many contact centers are looking to deliver better customer experiences, while optimizing their operating efficiency and reducing costs. This can be formidable challenge without the use of the right technology.
In order to meet our customers’ needs, Aria Solutions is 100% focused on providing customer interaction management solutions based on best-in-class software. Our solutions are based on Genesys Customer Interaction Management and Microsoft Dynamics Customer Relationship Management software.
Customer interaction management software encompasses a wide range of powerful applications which enable a contact center to process and report on customer voice, email, chat and other interactions more effectively. Applications include IVR/speech, advanced routing and reporting, agent desktop, workforce management, outbound, multi-media and much more. For a comprehensive overview of these applications and solutions of how Aria can assist your contact center to maximize its performance, please refer to Solutions.
Aria offers a wide range of products and services under the umbrella of the Aria AdVantage Solution. It includes business consulting services, software products, technical services, support services, and application solutions.
Why Chose Aria Solutions?
Aria Solutions can maximize your contact performance better than any other software solution provider. Here's why:
- We are 100% focused on providing customer interaction management solutions for contact centers
- We provide the highest quality software products and services
- We have been providing solutions since 1996
- We have delivered solutions to some of the largest and most complex contact centers in the world
- We have successfully completed over 500 projects in almost every industry and across five continents
Background
Aria Solutions is a privately held company that was founded in 1996 by Robert Church and Noel Roberts, both of whom are leading experts in customer interaction management solutions.
Headquartered in Calgary, Alberta, with more than 50 employees, the company has enjoyed continuous growth and profitability since its inception. Our staff members are located in Calgary, Alberta, and various major cities throughout North America.
Since we began the company has solely focused on providing the highest quality customer interaction management solutions to contact centers.
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