About Aria Solutions

About Aria Solutions

Providing Contact Center Software Applications


Genesys Applications

Aria Solutions is a leader in providing contact center software applications using the Genesys Customer Interaction Management platform, ranked #1 in the industry by Gartner.  We deliver a wide variety of applications that work with traditional PBX technologies or run on SIP: 
  • IVR/Speech
  • Inbound
  • Call Back
  • Outbound
  • Email
  • Chat
  • Agent Desktop
  • Reporting and Analytics
  • Social Media
  • Workforce Management
  • Back Office Task Management
Our solutions include Genesys, Aria and third party software products, strategic consulting, professional services and support services.  We provide these offerings either using a family of standardized, best practices products and services called CIMplicity, or custom one-off solutions. CIMplicity-based solutions simplify the implementation and can achieve more benefits of Genesys software than a custom approach. 

Aria Solutions is a North American company that was founded in 1996. Our head office is located in Calgary, Alberta, Canada and we have a US subsidiary based in Allen, Texas. Aria Solutions is a privately held firm that has enjoyed strong financial performance and steady growth since its inception. The foundation of our success has been our culture. We have a company-wide commitment to being client-focused and a passionate mindset of delivering on our promises with integrity.

Company Highlights

Aria is a leader in the enterprise contact center and Genesys marketplace:
  • 100% focused on providing contact center solutions based on Genesys since 1996
  • Completed over 700 Genesys projects in almost every industry 
  • Fortune 1000 and mid market customers in North America and other continents around the world
  • Genesys Global Tier Partner, Reseller and OEM provider 
  • Genesys Certified Gold Suite Partner - the highest designation for quality
  • Over 45 Genesys experts in strategic consulting, professional services and support
  • Largest team of any Genesys North American partner 
  • Numerous Genesys awards including Partner the Year and Developer of The Year
  • Most experienced Genesys SIP, routing, reporting, outbound and WFM practices in North America
  • Selected by Genesys as an early validation partner for Genesys 8, Info Mart 8 and Interactive Insights
  • Developer of Genesys Gplus Adapter for WFM
  • Developer of Genesys Gplus Adapter for Microsoft CRM



  What is Customer Interaction Management technology?
What is Customer Interaction Management technology? - Tour


The Art of the Possible - Contact Center White Paper
The Art of the Possible - White Paper


Why Choose a Genesys Gold Partner? - White Paper